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The Call Centre(TV show/series, 2013-)

1h per episode

Reality TV in 2 seasons with 11 episodes

The Call CentreRating: 3.0/5 (with 1 vote)
The Call Centre was a BBC fly-on-the-wall documentary following staff at the call centre of a Welsh company called Save Britain Money. Although now in administration at the time of filming the call centre was described as Swansea's third largest. Two series plus a Christmas special have aired on BBC 3, in total 12 episodes, beginning in 2013 and concluding in 2014. The show focused on boss Neville (Nev) Wilshire whose management style led to comparisons of fictional manager David Brent from mockumentary The Office. Wilshire famously opened the working day with a mass sing-along, and claimed he'd previously sacked two people for not participating. A break-out star amongst the staff was tea-lady Hayley Pearce. Pearce eventually opened a cafe (which she shut within a year) and presented a number of shows for BBC. In 2016, she presented a show on 'tanorexia' - an over-reliance on fake tan. In late 2016, a three part show called Hayley was released online on BBC3 (iPlayer), before airing on BBC One in January 2017. The show looked at issues facing the youth including cosmetic enhancement, boozy holidays and dating apps. The call centre is officially named Save Britain Money and is based in Swansea’s Enterprise Zone. It employs approximately 600 staff. In 2013, it received a consi... ()
Poster of The Call Centre

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About The Call Centre

Fly-on-the wall documentary series following the ups and downs of Swansea call centre CEO Nev Wilshire and his staff of extraordinary characters.


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The Call Centre Seasons and Episodes

04/08/2014Season 2 - 6 episodes
Nev is back as the maverick boss in charge of the third largest call centre in Swansea.
#1 | 04/08/2014It's More Enjoyable Doing It My Way
Commercial director Phil Wilshire has an idea to lift spirits and put him on the map.
#2 | 04/15/2014There's No Emotion without Motion
Hoping to improve his health and that of his sedentary staff, Nev launches a 'fat club'.
#3 | 04/22/2014Thorpey Is My Ginger Rottweiler
Nev's enforcer Thorpey is forced to come out about a secret relationship at work.
#4 | 04/29/2014Some Ideas Will Be Good, and Some Will Just Be Brain Farts
Nev invites his staff to submit ideas to improve the company.
#5 | 05/13/2014You Can Lead a Horse to Water, but You Can't Make It Drink
When Nev encourages his employees to pen a few lines of verse, birthday girl Hayley hopes her tea lady rap will make her the Dylan Thomas of the call centre. Lothario Chickenhead finally settles down. And has call centre veteran Griff made his last call for Nev?
#6 | 05/20/2014Be Cats, Not Mice
Phil and Twe are left in charge when Nev goes on holiday to Hawaii, and the pair decide to try out a new sales tactic. Elsewhere, Jenny finds it difficult to get back into the swing of things after a break in Bulgaria, and Hayley lands herself in trouble after making a big announcement. Last in the series
06/04/2013Season 1 - 5 episodes
12/17/2013Specials - 1 episode

Additional Information

Official websites:
Production country: United Kingdom (UK)
Original language: English (EN)
Spoken languages: English (EN)
Translated into 1 language: English (EN)
Status: Returning series
First episode released on: 06/04/2013
Latest episode released on: 05/20/2014
WatchPlayStream ID: SHOWS:15672, Added: 05/15/2018, Last updated: 05/22/2019