An ex-cop turned con threatens to jump to his death from a Manhattan hotel rooftop. The NYPD dispatch a female police psychologist to talk him down. However, unbeknownst to the police on the scene, the suicide attempt is a cover for the biggest diamond heist ever pulled.
The police try to arrest expert hostage negotiator Danny Roman, who insists he's being framed for his partner's murder in what he believes is an elaborate conspiracy. Thinking there's evidence in the Internal Affairs offices that might clear him, he takes everyone in the office hostage and demands that another well-known negotiator be brought in to handle the situation and secretly investigate the conspiracy.
When a rich man's son is kidnapped, he cooperates with the police at first but then tries a unique tactic against the criminals.
Carlos, a ruthless Spanish negotiation expert working in Brussels, is tasked with handling the kidnapping of a senior oil company executive in a troubled West African country —with which he has old and deep ties—, torn by ethnic tensions and government abuses.
When troubled teen boy Stevie (Cameron Van Hoy) and his girlfriend, Rocky (Mischa Barton), attempt to rob a bank without any forethought, the situation rapidly deteriorates. Soon the young couple is holding bank customers and employees hostage, while law enforcement gathers outside. Daniel Bender (Burt Reynolds), a veteran negotiator for the FBI, is charged with assessing the crime scene and ending the standoff as quickly as possible, but Stevie's short fuse considerably complicates matters.
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